Look, a Squirrel! Handling “Scattered” Clients

Look! A squirrel! Have you ever had that customer who is all over the place? There is an expression that I often think of “Lack of planning on your part, does not constitute an emergency on my part”. While you want to be of service, there are times when you cannot allow others to dictate how to utilize your valuable time. With kind and gentle words, redirect those scattered individuals to work within your schedule and not theirs.