There are different ways of learning, and we all have our individual preferences when it comes to learning styles. Some of us like to learn through reading and following step-by step instructions from a manual whereas others prefer to learn hands-on by doing the task. Others prefer face-to-face learning. And many enjoy learning via online...

Customized and personalized service can make all the difference when it comes to acquiring new and retaining current clients. Clients who are looking for customized and personalized service appreciate the VIP treatment and prefer it over the cookie-cutter, one-size-fits-all approach that is offered by some other organizations. People First offers VIP service to its clients...

Last week I encountered a situation that could have been avoided if everyone had communicated properly, including me. I was tasked with the assignment three weeks ago.  When I received the assignment, I had communicated that I needed the information but did not give a deadline.  First communication error, always give a specific due date. ...

I was reminded last week the importance of saying “Thank You”.  When I first started working, my supervisor presented me with my first paycheck (yes, it was so long ago that direct deposit was not an option).  When she gave me my paycheck, she thanked me.  Now I thought it should be the other way...

Yes – you are reading the title of this blog correctly: “Linking” Outside the Box. It is not a typo. In fact, it was our CEO during a team meeting when she misspoke the word “thinking” as “linking” outside the box. The moment she said it, it struck me as a great topic to share...

Last week, my company had its quarterly planning session.  As part of the session, we analyze the previous quarter to see how we did.  We review the goals we set and determine the success we saw as a result of those goals.  We are so proud of the fact that we were able to accomplish...

Last month I began this series about Human Resources and its Body of Knowledge.  Today I am continuing this series with Job Descriptions.  Job Descriptions are a necessary tool in Human Resources.  We use them for recruiting, compensation, worker’s compensation, unemployment compensation and most importantly liability prevention. I’d like to share with you a recent...

Our workforce is comprised of employees who possess varied work styles, disabilities or who represent different cultures or generations.  It is so important for us to understand that we are all different and that workplace diversity should foster mutual respect among each other. We never want any of our staff to be marginalized due to...

Living in South Florida, we see people from all nationalities working and living together.  There are many languages spoken.  We get to experience different foods, traditions and languages.  What an opportunity for all of us to be a part of the diverse area we live in.  With this diversity does come some drawbacks.  I can...