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We need to adapt to our employees. Okay. That’s my opinion. I mean, you could talk to 10 people and maybe nine of them are going to disagree with me, but I feel that if you adapt to what your needs of your employees are, again, back to the goals, as long as you adapt...

Well, the first thing is you need to understand, understand all the different generations and what their expectations are, what their needs are. And then it becomes a difficult task to have policies in place and how you manage people when you’re dealing with those, the multi-generations. So that becomes an individual thing. I guess...

So balancing work-life balance and strong customer service doesn’t have to be mutually exclusive. Again, it’s in determining what everybody’s role is, making sure that the workload is not such that creates number one, if somebody is stressed and has been given deadlines and goals that go way beyond the hours that it takes to...

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