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Finding the Balance

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Today I’d like to talk about the disciplinary process and its importance. I typically will get a phone call from a business owner who would like to terminate an employee for cause but waited too long.  I don’t want that to happen to you. That’s why I’d like to have this conversation with you.  My...

On this video, I’d like to discuss with you Unemployment and how it works.  Unemployment is federally mandated but is state administered and so it does vary from state to state. Unemployment taxes are paid 100% by the employer.  The employee never pays the unemployment tax.  There is both a federal tax and a state...

You as a member of any Team are the backbone of your organization. You always want to keep the Team working to the best of their ability. To keep your Team running at the best level, you must understand and implement any new procedures, and continually update your knowledge, skills, and abilities. To be successful...

When I recently watched a movie, there was a scene where the main actor entered a bar. The bartender approached his guest and asked him, “Can I get you the usual, Sir?” “Yes, the usual please” was the response. This scene got me thinking about how we treat our clients, what their expectations are, and...

My wait time in the doctor’s office was a little longer because I arrived 25 minutes prior to my appointment time. While I waited, I observed the two staff members checking in the patients. They greeted everyone who walked in with, “How are you?” “How are you?” is part of our cultural standard greeting. Usually,...

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