Training leads to more confidence, better decision-making for individuals. When they have that training, they feel they understand the why’s of what they do, as opposed to just doing it or because it’s the way it’s always been done.
I remember early on in my career, I followed the lead from my director but never really had the background or knowledge to know why we did what we did. As I grew, gained knowledge and took classes, I began to have a better understanding of why we did the things the way we did and it wasn’t just because that’s the way it was always done.
For example, why do certain employees have to receive overtime for working more than 40 hours in a week? Because of the Fair Labor Standards Act and if violated can cause an employer to pay back wages and penalties up to two or possibly three years of previous practices.
This knowledge gave me confidence in advising managers and helped me to stand my ground when advising on employment practices.
If you have more questions, I suggest consulting with an experienced HR professional.