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Questions To Ask When Considering Voluntary Benefits

March 27, 2024by Barbara Flynn0

When considering voluntary benefits for your employees, it’s important to assess the options carefully to ensure they meet the needs of your workforce while also aligning with your business objectives. Here are some key questions to ask:


Understanding the Benefits

  1. What types of voluntary benefits are available?
    1. Get an overview of the types of benefits offered, such as life insurance, disability insurance, dental and vision plans, legal services, pet insurance, and more.
  2. How do these benefits complement our existing benefits package?
    1. Understand how voluntary benefits can fill gaps in your current offerings.
  3. What are the costs associated with each benefit for the employer and the employee?
    1. Determine the financial impact on both the company and employees.
  4. Are there any minimum participation requirements?
    1. Some providers require a certain percentage of employees to enroll before offering a plan.


Vendor and Plan Evaluation

  1. What criteria should we use to select the best providers?
    1. Consider factors like reputation, financial stability, customer service, ease of claim processing, and breadth of coverage.
  2. How do we evaluate the quality of the plans offered?
    1. Look at the specifics of coverage, exclusions, limitations, and the ease of understanding the benefits.
  3. What are the administrative requirements for offering these benefits?
    1. Understand the level of effort required from your team to manage these benefits.
  4. How will enrollment be handled?
    1. Ask about the enrollment process, including whether it’s digital, the support provided, and how changes in employee status are managed.


Employee Considerations

  1. How do we assess employee interest and needs regarding voluntary benefits?
    1. Consider conducting surveys or focus groups to gather employee input.
  2. What educational resources are available to help employees understand and value these benefits?
    1. Ensure there are clear, accessible resources to help employees make informed decisions.
  3. How can these benefits be personalized to meet diverse employee needs?
    1. Look for options that offer flexibility or customization to cater to different demographics within your workforce.
  4. What is the process for employees to file claims or access benefits?
    1. Evaluate the ease and efficiency with which employees can utilize the benefits.


Legal and Compliance

  1. What are the legal or regulatory considerations we need to be aware of?
    1. Ensure you understand any implications under laws like ERISA, the ACA, or other local regulations.
  2. How do we ensure the privacy and security of employee information?
    1. Discuss data protection practices with providers to ensure compliance with laws like HIPAA.


Review and Feedback

  1. How will the effectiveness and satisfaction of these benefits be measured?
    1. Plan for regular reviews and surveys to assess the impact and value of the benefits to employees.
  2. What is the process for making changes to the benefits if needed?
    1. Understand the flexibility you have to modify or cancel services based on feedback or changing needs.


Asking these questions will help you make an informed decision about which voluntary benefits are the right fit for your company and employees, ensuring a supportive and appreciated addition to your overall benefits package.

Barbara Flynn

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