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A CFO saying, “you know, what if we train them and they leave?” And the CEO came back, “what if we didn’t train them and they stay?” That leads me to someone years ago that I worked with who said, “I would love to have an individual put on their resume that they worked for...

Training employees is critical and you want them, you don’t want them to fall into a rut because to be honest, when someone is in a rut like that, that’s when mistakes happen. You want to constantly be challenging their mind so that they’re always seeing new opportunities, new ways to do things, new technology,...

The world is evolving. We have, as I said earlier, artificial intelligence. What we need to do is we need to determine what our skills are right now, where are we going in the future, what are our needs going to be, and then what do we do to get those new skills that we...

Well, mental health is part of the health care benefit. That’s a law. So, when you talk about, you know, are we going to offer that or not, if you offer a medical plan, mental health is treated just like any other illness. So, offering that medical plan would be the way to offer mental...

I think we need to promote and educate our employees on their future. For example, I also promote having employees get involved in a simple IRA plan or 401k plan. I always say even if I touch one 20-year-old to get enrolled in a program like that, they will be set for life because if...

How does an organization survey its customers to see if they are truly appearing to be what their vision and mission is? I would use a third party to do a survey and ask, you know, have that third party who knows what they’re doing, ask the right questions to see if that company is...

We do meet every week on Zoom. We, it could be Teams, it could be whatever virtually. Our meeting is scheduled every Thursday from 8:30 AM to 10 AM. It’s a 90-minute meeting that has a format. We do talk about, you know, the check-in we ask personally, what’s going on in your life for...

You need to have employee buy-in when you develop your mission and your vision. And owners, management, those folks that have the decision-making power to do that really need to have the feedback from the people. It needs to be communicated. It’s not just, here’s your handbook, here’s our mission, it’s up on the wall....

You need to have a mission statement that’s meaningful and that accomplishes what you want to be. Who do you want to be? What is your mission in your organization? You know, what is your vision? Where do you want to be five years from now? That needs to be communicated in what you really...

If we don’t start from the top, then the culture is going to happen however the people want to run it. So, management needs to determine how do we want, do we want people to feel like we’re being micromanaged and we’re watching the clock, or do we want a culture where everybody knows your...