So balancing work-life balance and strong customer service doesn’t have to be mutually exclusive. Again, it’s in determining what everybody’s role is, making sure that the workload is not such that creates number one, if somebody is stressed and has been given deadlines and goals that go way beyond the hours that it takes to get that job done.
There’s not going to be customer service because they’re going to be rushing through things. Either there’s going to be mistakes made on a customer’s account or they’re going to be short with a customer when a customer calls and has a question.
