In my many years of working in HR, I’ve seen many situations where issues could have been avoided with training or educating employees with regard to diversity.
We are all different. We have different beliefs, were raised differently and have a different tolerance for certain behaviors.
Training provides an understanding of these differences. Insensitive behavior can cause employees to feel either discriminated against or cause bad feelings. Having that training will educate and bring awareness on how one word can mean something different to two different people. Having that understanding and having the team understand the diverse culture that exists in the organization makes people come together.
A cohesive, sensitive workforce only promotes a better work environment and in turn a more productive organization. We want employees to feel a part of the organization and not feel excluded.
If you have more questions, I suggest consulting with an experienced HR professional.